in phase 1, We first work together to define processes that are customized to your needs. we don't impose our operating methodology on you.
We don't need to know anything or get any training when we start. We refer to this as the null service state and we expect to start there.
We focus first on where the most pain is and get as much executable documentation in place as we can. We pull this from you, all you need to do is make time for interviews and shadowing.
Finally we look for new areas of your operation we can support with the same team and automation opportunities that enable further process support.
We deliver this under one of two basic models:
1. A managed staff-augmentation Model
2. A per-Ticket priced model
We can discuss which is best for you in our first call.