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smart guys Or a Level 1 support group can effectively double your existing team's time and increase their retenetion by removing the work they don't want to do anyway. https://images.squarespace-cdn.com/content/v1/5241d78ae4b01f278f68af92/1511541947772-9UE5C2SNIAGWRGP2TSNM/iStock_000010326584Medium.jpg OUR L1 TEAMS CAN SAVE YOU 50% - Get Real Documentation Not general guidelines or notes that can only be used by the people who wrote them. It's a Level 1 team's job to document the steps required to operate day-to-day and resolve process breaks. We call this runbooking and it is the heart of our operation. This is where we separate context and judgement from procedure. We spend a lot of time making sure our documents are clear and executable by anyone. We believe anything can be proceduralized. https://images.squarespace-cdn.com/content/v1/5241d78ae4b01f278f68af92/1511799640262-LXA9E0V3W2WNEUPSK0ED/contact-us_2.jpg OUR L1 TEAMS CAN SAVE YOU 50% - Our L1 Teams specialize in procedure. 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