Delivering repeatable process documentation that can be used by anyone, not just the person who writes it.
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Process documentation specialists.
Delivering repeatable process documentation that can be used by anyone, not just the person who writes it.
Its our documentation specialists' job to document the steps required to operate day-to-day and resolve process breaks. We call this runbooking and it is the heart of our operation.
It is where we separate context and judgement from procedure. We spend a lot of time making sure our documentation is clear and executable by anyone. We believe anything can be proceduralized.